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Steambrite |
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| Shipping & Returns |
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In the normal course of standard business practice, we will "Drop Ship" items to our customers directly from the Manufacturer. This shall result in savings to the customer in both time and finances. Usually shipments take from 7-10 working days to deliver. Occassionally it may take a bit longer. If you have not received your shipment within 10 working days (2 weeks) e-mail us for resolution at: info@steambrite.com.
We will gladly accepts returns within 30 days from the date the product was ordered for company credit on un-used equipment in original packaging. No refund on the shipping and insurance charges.
A 25% restocking fee will apply and automatically be deducted from the refund which will be in the form of a store credit.
This restocking fee will be reduced to 3% if the order is cancelled before it ships.
No refunds, exchanges, or company credits on special or custom orders.
Special orders include and not limited to equipment purchased just before, during or after a natural disaster, out of stock items or items that are not normally stocked and orders over $5000.
By submitting an invoice online, you authorize Steambrite Supply to charge your credit card the amount of this invoice without the card being present. In addition, on drop ship orders, if the manufacturer charges Steambrite Supply sales tax to deliver your merchandise to you, you will be responsible (when applicable) for those charges also.
Freight quotes are as accurate as possible, However in the event that the actual bill comes in more than the amount that you were initially charged you understand and agree to pay the balance of this outstanding bill upon our receipt of the actual shipping charge. We will, of course, provide you with a copy of the freight bill.
Some items we sell are too large to be sent by Fedex, and must be sent by a freight liner. An additional $75 (or more) residential delivery charge will be incured on orders that are sent via common carrier (an 18-wheeler) to a residential address (freight companies charge an extra $75 on average). If you fail to inform us that the delivery is going to a home, we will charge you when we recieve the frieght bill from the shipper.
Almost all new extraction equipment is sold with a manufacturers one year parts warranty on pumps, vacuum motors and housing. Such items as hoses, O rings, fuses, switches, carbon brushes, wheels, heater elements, thermostats, etc. come with a 90 day manufacturers parts warranty. Please mail warranty registration card in to manufacturer within 10 days.
Shipping charges may be incurred to ship covered warranteed parts to and from the manufacturer and may not be reimbursed unless the optional onsite warranty is purchased along with the extended parts and labor warranty. If an extended warranty is purchased, you will be provided with a toll free phone number to call when service is needed.
Mold test kits, books, and chemicals are non-refundable under any and all conditions. |
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